Delivery

We take great care packaging every item to ensure safe shipment to you.

As a result of customer feedback, all orders include free economy shipping as standard. There is still the option to upgrade to faster shipping if required.

Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible, all items paid for before 5pm are dispatched on the same day from our UK warehouse.

Delivery to Your Address

Please check carefully the transit time of you chosen method of postage, there will often be more than one to choose from, typical delivery times:

Standard Delivery: up to 5 days

Next Day Delivery (DPD)

Returns

Consumers can cancel their order within 60 days, the cooling off period starts the day after the goods are received. During this period you can exercise your right to cancel right to cancel in writing or in another durable medium at: Electrolve Ltd, 148 Caistor Road, Laceby, DN37 7JG. In this instance the customer will bear the return postage costs.

Reasonable return postage costs will be refunded if the item is found to be faulty.

The buyer is responsible for packaging the item's in a suitable manner.

Goods are refunded within a maximum of 30 days of receipt.

Our address for returning items is:

Electrolve Ltd
PO Box 610
GRIMSBY
DN31 9FS

Terms and conditions

We warranty and represent that the goods are as described on our website. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us and we'll be happy to help.

Warranty's

New Items have full manufactures warranty for a minimum of one year.

WEEE What is it?

The Waste Electrical and Electronic Equipment Directive (WEEE Directive) was introduced into UK law in January 2007 by the Waste Electronic and Electrical Equipment Regulations 2006.

The WEEE Directive aims to reduce the amount of electrical and electronic equipment being produced and to encourage everyone to reuse, recycle and recover it.

The WEEE Directive also aims to improve the environmental performance of businesses that manufacture, supply, use, recycle and recover electrical and electronic equipment.

What does eTwist.co.uk offer?

We offer a take back sceme and will dispose of your obsolete electrical equipment on a like-for-like basis. You can return your obsolete equipment to us at:

Electrolve, 6 Humber Street, Grimsby, DN31 3HL

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

Waste Batteries and Accumulators Regulations 2009

eTwist.co.uk operates a collection point for all waste batteries that you may have. The collection point is located at our warehouse at:

Electrolve, 6 Humber Street, Grimsby, DN31 3HL

Similar scemes are also available at most supermarkets and large highstreet stores which you may find more convenient for disposing of your waste batteries. You can locate your nearest recycling centre for waster batteries here